By accessing or using Tidva, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.
1. Definitions
- "Platform" refers to the Tidva website and services
- "User" refers to customers booking services
- "Provider" refers to mobile car wash service providers
- "Service" refers to car washing and valeting services
2. Service Description
Tidva is a platform that connects customers with independent mobile car wash service providers. We do not provide car washing services ourselves - we facilitate bookings between users and providers.
3. User Responsibilities
As a user, you agree to:
- Provide accurate and complete information
- Be present at the agreed location and time
- Ensure safe access to your vehicle
- Pay for services as agreed
- Treat providers with respect
- Report any issues promptly
4. Provider Responsibilities
As a provider, you agree to:
- Maintain appropriate insurance and licenses
- Arrive at bookings on time
- Provide services to a professional standard
- Maintain cleanliness and safety standards
- Handle customer data responsibly
5. Bookings and Payments
- Bookings are completed upon payment to the provider via their chosen method. We do not take customer payments.
- Cancellation policies vary by provider
- Refunds are processed according to our refund policy for the provider not by us.
- We do not charge a commission fee on bookings
- We do charge providers a monthly fee for advertising their services and providing a booking platform.
6. Limitation of Liability
Tidva acts as an intermediary only. We are not liable for:
- Quality of services provided by third parties
- Damage to vehicles (providers maintain their own insurance)
- Provider no-shows or cancellations
- Indirect or consequential damages
7. Account Termination
We may terminate or suspend accounts that:
- Violate these terms
- Engage in fraudulent activity
- Harass other users or providers
- Remain inactive for extended periods
8. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.