Delete your Tidva account

You can delete your account inside the app, which is usually the fastest route. If you cannot access the app, or would rather ask us, you can send a request using the form below or by emailing support@tidva.com.

Deleting in the app

Open Tidva, go to your account or settings, and choose the delete account option. Follow the on-screen steps to confirm.

What happens when you delete

Deleted: your account details (name, email, sign-in), your profile and your notification token. We remove these from our live systems within 30 days, and provider backups are overwritten within a further 35 days.
May remain for the rest of your family: records you added to the shared family space, such as calendar entries, messages, expenses or documents, may stay visible to the other family members until the family itself is deleted. If you want specific records removed, say so in your request.
If you are the family owner: tell us whether you want the whole family deleted. Deleting the family removes its shared records for every member on the same timetable.
Kept where the law requires: for example accounting records for a purchase, or information we must keep to deal with a safety report or legal claim. See the Privacy Policy.
Purchases: deleting your account does not cancel or refund the one-time unlock. Android refunds are handled by Google Play; for iPhone or iPad web-app purchases, contact support@tidva.com.

Before you delete Deleting cannot be undone. If you may need messages or records, for example for a solicitor or in court, save copies first, and ask a solicitor or helpline how to do that safely. If you are leaving because contact with the other parent is unsafe, see our safety guidance and specialist support. In an emergency call 999.

Ask us to delete your account

Use this if you cannot access the app. Please include:

The email address used for your Tidva account
Your name
Your role if you know it (family owner, co-parent or guardian) and anything you want removed or kept

To protect families, we will only delete an account for the person who owns it. We may reply to the email address on the account, or ask you something only the account holder would know, before we act. We aim to confirm within 5 working days and complete the deletion within 30 days.

Requests are delivered to support@tidva.com through the FormSubmit service, which passes on what you enter. See the Privacy Policy. You can also simply email us instead.