Tidva Support
Support for Tidva – Shared Parenting. If you need help with your account, family access, deletion, privacy, a safety concern or a technical issue, use the contact details below.
Support contact
Email: support@tidva.com
Website: https://tidva.com/
We aim to reply within 5 working days. Safety reports are looked at first: see below.
What we can help with
- Login or account issues, and account recovery
- Family creation or joining problems
- Invite code and family unlock questions
- Privacy requests and data deletion
- Bug reports and technical help
We cannot decide disputes between parents, give legal or safeguarding advice, or confirm who is telling the truth.
Report misuse or a safety concern
If someone is using Tidva to threaten, harass, monitor, impersonate or control you, email support@tidva.com with the subject “Safety report”. Say what happened and which account is involved. We aim to acknowledge safety reports within 2 working days and can take action under our Terms of Use, including limiting or suspending an account.
Please read our safety guidance too. It covers domestic abuse, coercive control and staying safe on your device.
Make a complaint
Email support@tidva.com with the subject “Complaint”. We aim to acknowledge complaints within 5 working days and send a full reply within 28 days. Our Terms explain what you can do if you remain unhappy, including contacting the Information Commissioner’s Office about your data.