Tidva Terms of Use

1. About Tidva

Tidva is run by Liam Crowder, trading as Tidva (“Tidva”, “we”, “us”). Contact: support@tidva.com.

Tidva is a shared parenting app that helps families organise day-to-day life across two homes. You must be 18 or over to create an account.

2. Accounts and family access

• Each person must create their own account and keep their password secure. Do not share your login.
• Give accurate information, and keep your contact details up to date.
• Family access is controlled by the family owner, invitation codes and role-based permissions. Only invite people you trust to see your family’s information.
• You are responsible for what you do with your account. Tell us at once if you think someone else has used it.
• Families have 1 owner, 1 co-parent, up to 4 trusted guardians and any number of children’s profiles.

3. Purchases

Tidva is free to use. The family owner may be offered a one-time Family Setup Unlock purchase so that the co-parent and trusted guardians can join. Android purchases are handled through Google Play; iPhone and iPad web-app purchases are handled through Stripe. Co-parent and guardian access depends on that unlock. There is no subscription.

Android payments, receipts and refunds are handled by Google Play and are subject to Google’s terms and refund policy. iPhone and iPad web-app payments are processed by Stripe. This does not affect your legal rights as a consumer. If you have a problem with a purchase, contact us and we will help where we can.

4. Acceptable use

Tidva exists to help parents organise family life calmly. You must not use it to harm, frighten, control or deceive anyone. In particular, you must not:

• Threaten, harass, intimidate or abuse another person, whether in messages, notes, updates or any other part of the app.
• Use Tidva for coercive or controlling behaviour, including pressuring someone to respond immediately, to give up arrangements, or to withdraw a complaint or report.
• Monitor, track or spy on another person, or try to find out where someone lives, works or is staying when they have not chosen to share that.
• Access someone else’s account, device or information without their permission, or pressure someone to hand over access.
• Impersonate another person, or create fake accounts, fake invitations or false family records.
• Break a court order, bail condition or other legal restriction, or use Tidva to arrange contact that a court or professional has restricted.
• Upload or send false, misleading, unlawful or abusive content, including content that is sexual, violent or harmful to a child.
• Access another family’s information, or share information from Tidva with people who are not entitled to it.
• Misuse or interfere with the app or its services, including attempting to bypass security, scrape data, or reverse engineer the app.

You must also follow the law. If you are not sure whether something is allowed, ask us before you do it.

5. Safety, court orders and professional advice

Do not use Tidva where doing so would go against a court order or professional safeguarding advice. If using Tidva is unsafe for you or a child, you do not have to use it. You remain responsible for your own parenting decisions and legal obligations. Tidva cannot check that arrangements are safe or lawful and cannot decide disputes between parents.

6. Your content

You keep ownership of the information you add. You give us permission to store, process and show it to the family members you share it with, so we can run the app. You are responsible for making sure your content is accurate and that you are allowed to add it. Other family members will be able to see what you add to shared areas. See our Privacy Policy for how we handle personal data.

7. Reporting, blocking, suspension and complaints

Reporting misuse

If someone is breaking these terms, or you feel unsafe because of how Tidva is being used, email support@tidva.com with the subject “Safety report”. Tell us what happened and which account is involved, and include dates or screenshots if you can. We aim to acknowledge safety reports within 2 working days. We cannot respond to emergencies: if someone is in danger, call 999.

Blocking and protecting yourself

You can stop using Tidva at any time by leaving a family or deleting your account (see how to delete your account). If you report someone, we can also limit that person’s access, for example by restricting what they can do or removing them from a family while we look into it. Ask for this in your report and tell us what you need. Please also see the safety guidance.

Suspension and ending access

We may warn you, restrict your access, suspend your account or end it if:

• you break these terms, particularly section 4;
• we reasonably believe someone could be at risk of harm;
• we are required to by law, a court or the police; or
• your use puts the security or reliability of Tidva at risk.

Where we can, we will tell you why and give you a chance to respond. If we need to act quickly to protect someone, we may act first and explain afterwards. We may keep information needed to deal with a report, as described in the Privacy Policy. We are not a court: we do not decide who is right in a family dispute, and we may not be able to tell you the outcome of a report about someone else.

Complaints

If you are unhappy with how we have handled a report, a suspension or anything else, email support@tidva.com with the subject “Complaint”. We aim to acknowledge complaints within 5 working days and to send a full reply within 28 days. If you are still unhappy:

• for how we have used personal data: the Information Commissioner’s Office, ico.org.uk;
• for an Android purchase: Google Play support; for an iPhone or iPad web-app purchase, contact us at support@tidva.com;
• for general consumer advice: Citizens Advice.

8. Availability of the service

We aim to provide a reliable service, but we cannot guarantee that Tidva will always be available, error-free or that notifications will always arrive on time. Please do not rely on Tidva alone for urgent or time-critical matters. Features may be updated, changed or removed over time.

9. Our responsibility to you

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit. Your legal rights as a consumer are not affected.

Subject to that, we are not responsible for losses that come from: how other people use Tidva or what they say or do; disputes between parents or family members; decisions you make using information in the app; or interruptions outside our reasonable control. Our total responsibility to you for anything connected with Tidva is limited to the amount you paid us through Google Play or Stripe for Tidva in the 12 months before the problem arose.

10. Privacy and deletion

Use of Tidva is also governed by our Privacy Policy. You can delete your account in the app or through the delete account request page.

11. Changes to these terms

We may update these terms, for example if the app changes or the law changes. We will update the date above and, for changes that matter, let you know in the app or on this website. If you keep using Tidva after a change takes effect, you accept the updated terms. If you do not agree, you can delete your account.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with disputes about them. If you live in Scotland or Northern Ireland you can also bring proceedings in the courts there.

13. Contact

Questions about these terms: support@tidva.com.